COVID-19 UPDATE: ASCENT OPERATING REMOTELY
Dear Clients and Friends of Ascent Capital:
In response to the ongoing COVID-19 situation and in an effort to protect the health and well-being of the Ascent Team and visitors to our office, Ascent will operate on a virtual basis effective March 17 through at least Friday, March 27th.
As part of our annual registration with the SEC, we are required to have a Business Continuity Plan (BCP) in place to address the potential need to work off-site. Please be assured that we are not suspending or closing operations and everyone at Ascent will be available to you on a remote basis. If you had an in-person meeting planned at our office we will be reaching out with instructions on how to participate virtually.
Similar to Ascent, Fidelity also maintains an extensive Business Continuity Plan that addresses a range of issues, including contagious illness, to ensure their business continues to meet the needs of its advisor clients. Fidelity utilizes a variety of strategies, which include offering remote access, shifting work, and social distancing. Fidelity is also ready to implement additional strategies such as off-shifting, and reallocating technology to support its most critical and customer-facing processes.
Both Ascent and Fidelity are closely monitoring developments related to the COVID-19 situation and will take additional appropriate actions as needed to help protect the health and well-being of our respective team members while providing continued service to our mutual clients.
The best way to reach your Ascent Capital advisor or any of us at Ascent is by email or personal cell phone. Please do not hesitate to email or call to discuss our remote operations, general market questions and/or concerns, or your personal accounts.
Thank you for your understanding and support as we all work to address this rapidly changing situation. Please stay healthy and safe during this challenging time.
The Ascent Team